SecuriTrac Fleet Monitoring System
Rentek Services Sdn. Bhd. ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our Fleet Monitoring System platform, accessible at securitrac.rentekservices.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Platform, including all related applications, services, and tools.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using the Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
We collect information in several ways to provide, maintain, and improve our Fleet Monitoring System services.
When you create an account on the Platform, we collect information such as your name, email address, phone number, company name, job title, and password. You may also provide additional profile information, including your address and business registration details.
To use our Fleet Monitoring System, you provide details about your vehicles, including vehicle identification numbers (VINs), license plate numbers, vehicle make and model, and ownership information. This information is essential for tracking and monitoring your fleet.
Our Platform collects real-time GPS coordinates, speed, direction, and location history of your tracked vehicles. This data is continuously transmitted from GPS devices installed in or associated with your vehicles.
You may provide information about drivers assigned to vehicles, including their names, contact information, driver license numbers, and driving records. This information helps us associate drivers with vehicle usage and monitor driving behavior.
When you contact our customer support team via email, phone, chat, or through the Platform, we collect and retain records of your communications, including the content, date, and time of your inquiries and our responses.
If you subscribe to our services, we collect billing information including your company name, billing address, and payment method details. Payment processing is handled by third-party payment processors; we do not directly store your credit card information.
You may upload documents, reports, maintenance records, or other files to the Platform. We collect and store these files as part of your account data.
We automatically collect information about the devices you use to access the Platform, including device type, operating system, browser type, IP address, and unique device identifiers.
We track how you interact with the Platform, including pages visited, features used, time spent on the Platform, clicks, searches, and other actions. This data helps us understand user behavior and improve our services.
We use cookies, web beacons, pixels, and similar tracking technologies to recognize you, remember your preferences, understand usage patterns, and deliver targeted content. You can control cookie settings through your browser.
GPS devices and vehicle sensors continuously transmit telematics data, including fuel consumption, engine diagnostics, maintenance alerts, and vehicle performance metrics.
We maintain detailed historical records of vehicle locations, routes taken, stops made, and time spent at specific locations. This data is retained for the period specified in your service agreement.
We may receive information from third-party service providers, including payment processors, mapping services, vehicle data providers, and analytics services.
If you use our Platform through a business partnership or integration, we may receive information from our partners about your use of integrated services.
We may obtain vehicle registration information and other publicly available data to verify vehicle ownership and registration status.
We use the information we collect for various purposes, all aimed at providing, maintaining, and improving our Fleet Monitoring System services.
Your information is used to provide real-time GPS tracking, vehicle monitoring, route optimization, and fleet management features. Location data is essential to the core functionality of our Platform.
We use your information to create and maintain your account, verify your identity, process subscriptions, and manage billing and payments.
We use your information to respond to your inquiries, provide technical support, troubleshoot issues, and resolve disputes.
We analyze usage patterns, vehicle data, and user behavior to improve our Platform's features, performance, and user experience. This includes identifying trends, optimizing algorithms, and developing new features.
We use your information to detect, prevent, and address fraud, security incidents, and other malicious activities. This includes monitoring for unauthorized access and unusual account activity.
We use your information to comply with applicable laws, regulations, court orders, and government requests. This includes maintaining records for audit and regulatory purposes.
We send you service-related announcements, updates, security alerts, and administrative messages. We also send marketing communications (with your consent) about new features, promotions, and services.
We use aggregated and anonymized data for business analytics, financial reporting, and strategic planning purposes.
We use your information to establish, exercise, or defend legal claims and protect our rights, privacy, safety, and property.
We are committed to protecting your privacy and do not sell your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
All service providers are contractually obligated to use your information only as necessary to provide services and to maintain the confidentiality and security of your data.
If Rentek Services SDN. BHD. is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
We may share aggregated, anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This data does not contain personally identifiable information.
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize integration with third-party applications or services.
We retain your information for as long as necessary to provide our services, comply with legal obligations, and protect our legal interests.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 2 years | Account management, legal compliance |
| GPS and Location Data | 12–24 months (configurable) | Fleet monitoring, historical analysis |
| Communication Records | 3 years | Customer support, dispute resolution |
| Payment Records | 7 years | Financial reporting, tax compliance |
| Device and Usage Data | 12 months | Analytics, service improvement |
| Driver Information | Duration of employment + 3 years | Fleet management, compliance |
| Uploaded Documents | As specified by user or 5 years | Document retention, compliance |
You may request deletion of your account and associated data, subject to legal retention requirements. Some data may be retained in anonymized or aggregated form for analytical purposes.
We implement comprehensive technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, disclosure, and destruction.
We use industry-standard SSL/TLS encryption to protect data in transit. Sensitive data at rest is encrypted using AES-256 or equivalent encryption standards.
We implement role-based access controls, requiring authentication and authorization for all access to personal information. Employee access is limited to what is necessary for their job functions.
Our Platform is protected by firewalls, intrusion detection systems, and regular security monitoring. We maintain secure network architecture to prevent unauthorized access.
We maintain regular backups of your data to ensure business continuity and disaster recovery. Backups are stored securely and tested regularly.
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
Our employees receive regular training on data protection, privacy practices, and security protocols to ensure proper handling of your information.
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and password. If you believe your account has been compromised, please contact us immediately.
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.
You may request that we correct inaccurate or incomplete information in your account. You can update much of your information directly through your account settings.
You have the right to request deletion of your personal information, subject to legal retention requirements and our need to maintain certain data for service provision and legal compliance.
You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by adjusting your communication preferences in your account settings. Please note that you cannot opt out of service-related communications.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of our Platform.
You may request restrictions on how we process your information in certain circumstances, such as while we verify the accuracy of disputed data.
To exercise any of these rights, please contact us using the information provided in Section 14 (Contact Us). We will respond to your request within the timeframe required by applicable law, typically within 30 days.
Our Platform is operated from Malaysia. If you access our Platform from outside Malaysia, your information will be transferred to, stored in, and processed in Malaysia. By using our Platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your home country.
If you are located in the European Union, United Kingdom, or other jurisdictions with data protection laws, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses and other mechanisms recognized by applicable law.
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.
If you believe we have collected information from a child under 18, please contact us immediately using the information in Section 14.
Our Platform may contain links to third-party websites, applications, and services that are not operated by Rentek Services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, please contact us using the information in Section 14. We will verify your identity and respond within 45 days.
If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our Platform and updating the "Effective Date" at the top of this document.
Your continued use of the Platform following the posting of a revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rentek Services Sdn. Bhd.
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We will respond to your inquiry within 30 days of receipt.
By using the SecuriTrac Fleet Monitoring System, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Platform.
Last Updated: May 6, 2026 | Version: 1.0
| Term | Definition |
|---|---|
| Personal Information | Any information that identifies, relates to, or could reasonably be linked with an individual |
| Processing | Any operation performed on data, including collection, recording, organization, storage, use, and disclosure |
| Data Controller | The entity that determines the purposes and means of processing personal information |
| Data Processor | An entity that processes personal information on behalf of the controller |
| Telematics Data | Real-time and historical data from vehicle sensors, including GPS, speed, fuel consumption, and diagnostics |
| Anonymized Data | Data that has been irreversibly altered so that individuals cannot be identified |
| Aggregated Data | Data combined from multiple sources or individuals in a way that prevents identification of individuals |