Terms of Service – Rentek Services Sdn. Bhd.

Effective Date: 1 May 2026 | Last Updated: 1 May 2026 | Governing Law: Laws of Malaysia

Please read these Terms of Service ("Terms") carefully before using the support and feedback system ("Service") operated by Rentek Services Sdn. Bhd. ("Company", "we", "us", or "our"), a company incorporated in Malaysia under the Companies Act 2016.

By accessing or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable Malaysian laws and regulations. If you do not agree, you must not use the Service.

1. Definitions

In these Terms:

"Service" refers to the Rentek Support & Feedback System accessible at support.rentekservices.com.
"User" refers to any individual or entity submitting a support ticket or accessing the Service.
"Personal Data" has the meaning given under the Personal Data Protection Act 2010 (PDPA).
"Ticket" means a support or feedback request submitted through the Service.
"Content" means any information, text, or data submitted by a User through the Service.

2. Eligibility & Acceptance

You must be at least 18 years of age or have parental/guardian consent to use this Service.
By submitting a Ticket, you represent that the information you provide is true, accurate, and complete.
The Company reserves the right to refuse service to anyone, at any time, for any lawful reason.

3. Use of the Service

3.1 Permitted Use

The Service is provided solely for the purpose of submitting support requests and feedback related to services rendered by Rentek Services Sdn. Bhd. You agree to use the Service only for lawful purposes.

3.2 Prohibited Conduct

You must not:

Submit false, misleading, or fraudulent information.
Use the Service to harass, threaten, defame, or abuse Company staff or third parties.
Attempt to gain unauthorised access to our systems or data.
Upload malicious code, viruses, or any material that may harm the Service.
Use the Service for any unlawful purpose under Malaysian law, including but not limited to violations of the Communications and Multimedia Act 1998 (CMA), the Computer Crimes Act 1997, or the Penal Code.
Impersonate any person or entity.

⚠️ Warning: Any misuse of this Service may result in immediate termination of access and may be reported to the relevant Malaysian authorities, including the Royal Malaysia Police (PDRM) and the Malaysian Communications and Multimedia Commission (MCMC).

4. Personal Data Protection (PDPA 2010)

Rentek Services Sdn. Bhd. is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Act 709).

4.1 Data We Collect

Data Type	Purpose
Full Name	To identify the ticket submitter
Email Address	To send ticket confirmations and updates
Phone Number	For follow-up contact if required
Vehicle Information	To process vehicle-related service requests
Issue Description	To understand and resolve your support request

4.2 How We Use Your Data

To process and respond to your support ticket.
To improve our services and internal operations.
To comply with legal and regulatory obligations.

4.3 Data Sharing

We do not sell, rent, or trade your personal data to third parties. Data may be shared only with authorised Company personnel or when required by Malaysian law or a court order.

4.4 Data Retention

Personal data submitted via the Service will be retained for a minimum of 7 years in accordance with Malaysian record-keeping requirements under the Companies Act 2016 and the Income Tax Act 1967, unless a longer period is required by law.

4.5 Your Rights

Under the PDPA 2010, you have the right to:

Access your personal data held by us.
Correct inaccurate personal data.
Withdraw consent for processing (where applicable).

To exercise these rights, contact us at eforms.rentek@gmail.com.

5. Intellectual Property

All content, trademarks, logos, and materials on this Service are the exclusive property of Rentek Services Sdn. Bhd. and are protected under Malaysian intellectual property laws, including the Trade Marks Act 2019 and the Copyright Act 1987.

You may not reproduce, distribute, or commercially exploit any part of this Service without our prior written consent.

6. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

7. Limitation of Liability

To the maximum extent permitted under Malaysian law, Rentek Services Sdn. Bhd., its directors, employees, and agents shall not be liable for:

Any indirect, incidental, special, or consequential damages.
Loss of data, revenue, or business arising from use of the Service.
Damages resulting from unauthorised access to or alteration of your submissions.
Any third-party conduct or content.

Our total liability to you for any claim arising from these Terms shall not exceed Ringgit Malaysia Five Hundred (RM500.00) or the amount paid by you for services in the preceding 3 months, whichever is lower.

8. Indemnification

You agree to indemnify, defend, and hold harmless Rentek Services Sdn. Bhd. and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use or misuse of the Service.
Your breach of these Terms.
Any false or misleading information you submit.
Your violation of any applicable Malaysian law or regulation.

9. Response Time & Service Commitment

While we endeavour to respond to all support tickets promptly, response times are not guaranteed and are subject to operational capacity. Submission of a ticket does not constitute a binding service agreement unless confirmed in writing by an authorised representative of the Company.

10. Communications and Multimedia Act 1998

Users of this Service are reminded that submitting false, threatening, offensive, or obscene content via electronic means may constitute an offence under Section 233 of the Communications and Multimedia Act 1998, punishable by a fine of up to RM50,000 and/or imprisonment of up to one (1) year.

11. Termination of Access

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, if we reasonably believe you have violated these Terms or any applicable law.

12. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Prior to commencing any legal proceedings, both parties agree to attempt to resolve disputes amicably through written notice and good-faith negotiation for a period of not less than 30 days.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under Malaysian law, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms constitute the entire agreement between you and Rentek Services Sdn. Bhd. with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.

16. Contact Us

For any questions, concerns, or requests regarding these Terms or your personal data, please contact us at:

Rentek Services Sdn. Bhd.
Company No.: 202301036362 / 1530285-H
Email: contact.rentek@gmail.com
Website: rentekservices.com
Address: 4th Floor, Lot 12, Block A, Warisan Square, 88800 Kota Kinabalu, Sabah, Malaysia